Refund policy

We want you to feel confident when purchasing the X-Knob. Because each unit is 3D-printed in small batches, we offer refunds only in the following situations:

Eligible Refunds

We will issue a refund or replacement if your item arrives:

• Damaged

• Defective

• Not functioning as intended

To request a refund, email us within 14 days of delivery with:

• Your order number

• A brief description of the issue

• Photos or video showing the problem

Once approved, refunds are issued to your original payment method.

Non-Refundable Situations

We cannot offer refunds for:

• Change of mind

• Incorrect purchases

• Cosmetic imperfections typical of 3D printing

• Items damaged due to misuse

Exchanges

If you received a defective or damaged item, we will send a replacement at no additional cost.

Incorrect Addresses

If a package is returned due to an incorrect or incomplete address, the customer is responsible for re-shipping costs.

Questions? Email: support@xknob.com